What is your return
policy?
If you don't love it, you don't have to
keep it! Simply mail your package back to us within 15 days of your purchase
and we will issue you a refund to your credit card. Items received
after 15 days and up to 30 days will be issued a store credit. Shipping
costs are not refundable. All items must be returned in their original
packaging. If you have any questions, please email us at shop@chichibean.com or call
914-667-4628. We do not accept returns after 30 days. Used or worn
items are not returnable. SALE ITEMS ARE FINAL SALE.
My shipment arrived
damaged, what do I do?
Please contact us immediately via telephone at 914-667-4628 or by email at shop@chichibean.com if you have
received defective or damaged merchandise and we will process a claim
and/or replacement. Most shippers (UPS, FedEx) normally require an
inspection so please do not dispose of the packaging and materials until you
hear from us. You MUST inform us within 5 days of delivery of all
damaged goods, or we cannot process a claim. Please inspect your order
carefully upon arrival.
How do I make a
return/exchange?
Return your purchase in the original box, well-packed and insured for the full
price of the item. Include a copy of the return form and ship the box to: Chi Chi
Bean, 335 East Devonia Avenue, Fleetwood, NY 10552. Shipping charges will apply to exchanges.
