When will my order ship?
Orders placed by 12 Noon EST Monday through Friday (excluding holidays) will
ship within 48 hours. If you need your order express, overnight or next day
please call us or email us to make sure we can accommodate your needs. We
will do our best!
How are the Shipping
Costs determined?
We use flat rates. Ground is $9, 2-Day is $20 and overnight is
$25.
My shipment arrived
damaged, what do I do?
Please contact us immediately via telephone at 914-667-4628 or by email to shop@chichibean.com if you have received
defective or damaged merchandise and we will process a claim and/or
replacement. Most shippers (UPS, FedEx) normally require an
inspection so please do not dispose of the packaging and materials until you
hear from us. You MUST inform us within 5 days of delivery of all
damaged goods, or we cannot process a claim. Please inspect your order
carefully upon arrival.
